Fixed a layering issue where background UI elements could bleed through the guided tour overlay. The spotlight now uses a fully opaque backdrop with a gold glow ring, and the callout card has a cleaner accent bar and progress indicators.
First-time visitors now get a premium guided tour that walks through ODIN's core capabilities — asking security questions, switching to Search mode for evidence-focused research, understanding source citations, and learning what a free Standard account unlocks. The tour auto-shows on first visit and can be replayed anytime from the 'Take the Tour' option in the navigation. It's lightweight, non-intrusive, and dismisses automatically if you start typing or searching.
New role-specific interactive tours guide you through ODIN's key features on your first visit. Each tour highlights the most important actions for your role — clock-in, patrol reporting, incident filing for guards; site monitoring, shift review, and communication for supervisors; and system health, incident triage, and report intelligence for GSOC and admin users. Tours can be replayed anytime from the Help Center.
A personalized checklist tracks your progress through essential first-time setup tasks. Complete items like clocking in for your first shift, filing your first incident report, and reviewing your first patrol to reach full onboarding completion. Checklist progress is saved automatically and persists across sessions.
Report bugs, suggest features, or ask questions directly from any screen. The feedback widget automatically captures your current page, browser info, and user role to help our team respond faster. Admins can review all submissions in the new Feedback Inbox under Customer Success.
Admins now have a real-time view of operational health across the entire platform. The dashboard tracks active customers, sites, guards on duty, pending invitations, GSOC queue depth, notification failures, and onboarding adoption rates. An overall health indicator surfaces areas needing attention before they become critical.
New pilot mode configuration lets admins enable enhanced diagnostics, rich logging, and milestone tracking for trial deployments. Demo environments create isolated sandbox tenants with sample sites, incidents, and reports — perfect for training and sales demos without touching production data. Demo environments auto-expire after 7 days.
Hover over underlined terms throughout the app to see instant definitions for key concepts like coverage health, report readiness, evidence readiness, and GSOC release. The new searchable Help Center provides role-specific articles on every major feature.